Whether you run an accounting firm in Tipton, Indiana, or a retail shop in Noblesville, Carmel, or Indianapolis, the way your business operates has most likely been impacted by the pandemic.
In any of the technology trends projected for the new year, there is always a COVID-19 component. One of the biggest transformations happening due to the pandemic is the move to remote working environments.
The number of permanent remote workers is expected to double in 2021. Companies are realizing they need to have flexibility in place (for the next unexpected crisis) and have also found some welcome benefits of telecommuting.
Some of the advantages to having employees work from home include:
- Higher productivity
- Fewer personal/sick days taken
- Lower costs for both employer and employee
- Improved morale
- Ability to reduce office space needs
One of the IT services that has become essential during this time is remote IT support. This makes it easy to get support where and when you need it without unnecessary time wasted on drive time or bringing a PC into a shop.
There are several reasons that remote tech support has become more than a “nice to have” when you need it, and is now a “must-have” to support effective business operations.
Remote Teams Can Leave Companies More Vulnerable
When all the devices accessing your business data are not located in the same building and behind the same network firewall, cybersecurity becomes more complex.
If you just rely on employees handling their own device security, your business can run the risk of a data breach or malware infection that spreads throughout cloud storage platforms and any other connected devices.
36% of organizations have experienced a security incident due to a remote worker.
Through a remote support and managed IT monitoring plan, employee computers can be kept secure in a number of ways, which all help to ensure your data security. These include:
- Managed patches and updates
- Real-time monitoring for any threats
- Managed Antivirus/anti-malware
- Managed backup of data
- Immediate use help if there’s a questionable email
To Keep Employees From Feeling Stranded
One of the problems that began emerging during the beginning of the pandemic was the “stranded” employee. In a survey of organizations, 40% of them said they had a problem with stranded employees.
When employees are working from home, they can often feel cut off from the support they need, especially if they don’t know where to go. So, they often end up struggling with IT issues on their own, costing productivity and increasing frustration.
With a remote IT support plan, all employees can get the technology help they need, right when they need it. Logging in only takes a couple of minutes and help can be given fast, getting the user back to their day.
Remote employees also feel less isolated if they know they have a friendly and expert resource to call on for IT support when they need it.
Time & Cost Efficiency
Whether you have employees working in an office, at home, or a mix of both, getting help remotely with a software or computer issue is more cost and time-efficient than an in-person visit.
A majority of user issues can be handled just as effectively through remote support as when we’re in front of your computer physically. When we log in via our secure support connection, it’s just like we’re sitting at the keyboard in real life.
Some of the many problems we can address more efficiently through remote support include:
- Email problems
- Software issues
- Strange warning messages
- Difficulty interfacing with a printer or projector
- Sluggish & slow running computers
- Virus/malware scan or removal
- Browser problems
- And more
Improved Breach Protection & Compliance
We have a platform that can help remotely access a device for any weaknesses and provide recommendations for security fixes.
A security assessment doesn’t have to involve a time-consuming cycle of scheduling an appointment, waiting for a technician to come, then waiting again to get a detailed report.
Through our Breach Prevention and Compliance platform, we can remotely provide a cybersecurity assessment with fast reporting, plus offer other services as well such as unlimited employee security training and Dark Web scanning for any potential information breaches.
24/7 Monitoring for Threats
Hackers can strike at any time. This includes in the middle of the night when no one is in the office or at their keyboard. By the time you wake up and find a problem, a hacker could’ve already stolen all the data on your device.
Remote IT support includes remote monitoring services that come with managed IT support. This means your device is being monitored for threats 24/7 and any that are found can be acted upon immediately, reducing your risk.
Get the Vital & Convenient Remote Support You Need
Magnify247.com can help your Tipton, IN business with an affordable and convenient remote support plan to ensure your team has the vital IT assistance they need.