Remote support is one of the wonders of IT services that’s been made possible with the faster internet connections of the last decade or so. Techs can remotely login to solve many computer issues, saving you valuable time, money, and hassle.
Many of our clients at Magnify247.com truly appreciate the speed in which we can do a “virtual house call” via remote support in Noblesville and beyond. And if they’re traveling and need us, we can be anywhere you are in a few keystrokes.
Some of the key conveniences of using IT remote support include:
- Fast response time
- Cost savings
- After hours service
- Less disruption
- No geographic restrictions
But, as convenient as remote support is, there are some issues that have to be dealt with in person. But how do you know which ones can be done remotely and which cannot?
The easiest way is to contact us. Our Magnify247.com Team can tell pretty quickly whether your issue can be fixed remotely or not. We’ve helped many Noblesville, IN businesses over the years with a combination of both on-site and login remote support.
In this blog, we’re going to go over which IT issues can be solved by remote support and which ones can’t. You just may be surprised to find that something you thought you’d have to bring your computer in to have fixed, can actually be done remotely.
What is Remote Support?
First, let’s explain what remote support is. When IT providers use remote support, they’re using a secure connection application to access your computer remotely from their office, so they can look at your system as if they were at the keyboard themselves.
On your side, you’ll need to download and install the connection client (ours is easily accessible from our main website menu), and of course have an internet connection so they can connect to you.
73% of remote support requests can be usually be resolved same day.
According to a survey of IT agents by GetApp, they found that 73% of remote support requests are resolved the same day they’re made. It was the number one most preferred method of handling support requests, followed by live chat, and phone support.
IT Issues that CAN Be Handled by Remote Support
Quite a few major computer issues can be handled by a remote log in. Here’s a rundown of some of the most popular.
Computers often become sluggish over time due to a variety of issues. Performing “speed housekeeping” is something that can easily be done via remote support. Technicians can do things like defragment a hard drive, adjust settings, and identify a faulty program update all by logging in remotely.
Virus Scan and Removal
If you’ve been infected by a virus or malware, there’s no time to waste. You need an expert to eradicate the threat and ensure your system and network are safe as soon as possible before things get worse. With remote support, IT techs can login in minutes to handle the issue.
Crash and Reboot Issues
Are you having problems with a computer that suddenly crashes and reboots, and you aren’t sure why? Stuck in a reboot loop and can’t get out? Often this can be something related to a software or configuration issue and can be diagnosed and solved remotely.
It’s frustrating when you’re trying to give a presentation, but the projector doesn’t want to connect to your laptop. Likewise, an internet connection that keeps dropping can make it impossible to get things done. If you’ve got connection problems with another device, like a printer/scanner, Wi-Fi router, or projector, this can often be fixed remotely by an IT expert without needing to visit in person.
Back and Recovery
If you’re having problems with your backup or accidentally deleted a file that you need restored, these are both things that can be done via remote support, saving you time and hassle.
IT Issues that CANNOT Be Handled by Remote Support
While there are multiple common IT problems that techs can fix by logging into your computer with a remote connection, there are some things that just have to be handled in person.
Router or Modem Won’t Work
In order to login remotely, you do need to have an internet connection. So, if your modem or router aren’t working and your internet is down, then an on-site visit is needed to get it up and running again.
Computer Will Not Boot
If you’ve experienced the Mac “black screen” or a similar issue with a Windows computer that won’t boot, you’ll most likely need to bring your computer in to be checked out or have an IT tech come to you to diagnose the issue and get your computer booted up again.
Physical Hardware Damage
If your motherboard or graphics card is damaged or you have something else physically wrong with your device, it may possibly be diagnosed by a remote login, but would need to be fixed in person.
Need an Issue Fixed Fast? Let’s Connect Remotely!
Is your computer slow and you’re not sure why? Need instant IT support for your office staff? Magnify247.com has expert remote support agents to help you wherever you are.