You may have read about the potential security dangers of remote desktop connections through RDP (Remote Desktop Protocol). If not handled right, a hacker can take advantage of a remote connection and use it to take over a device.
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The extreme rise in the number of remote workers due to the pandemic has also driven a rise in the need to connect remotely. This has caused a 40% increase in the number of unsecured remote desktop machines.
How does remote computer support differ from your run-of-the-mill RDP connection? For one, it’s in the hand of professionals.
Technology professionals that provide expert IT support by connecting remotely to your computer know how to ensure connections are secure, so your device and data are safe.
When users are simply connecting to servers or computers at their office on their own, they don’t always follow best practices or know how to safeguard their session. This can lead to breaches and incidents with malware and ransomware attacks.
Following, are some of the ways that IT providers, like Magnify247.com, ensure a secure remote connection every time.
Use of Enterprise-Class Encryption Standards
All remote connections we make are fully encrypted, so no one can access your data as it’s being transmitted from one side to another.
IT providers will typically use standards like AES 256 data encryption and DH Elliptic-curve, which uses a public and private encryption key to establish a confidential channel.
Use of Tools to Secure Windows Device Remote Connections
The tools that MSP pros use for their remote connections are specifically designed to address any vulnerabilities in Windows device remote connections.
This includes using what’s known as FIPS (140-2)-compliant cryptographic library modules. This security protocol is often used in highly regulated sectors, such as financial, healthcare, and government, to ensure data is completely secured and protected.
One of the best ways to ensure a login isn’t compromised by a hacker is to use multi-factor authentication (MFA), which requires a code sent to a designated device be input to complete user authentication.
Professionals will enable MFA on all their remote connections to ensure no one is accessing their system due to a breached password.
Detailed Permission Level Settings
Not all users can access all settings, which is a best practice to keep remote connections secure. Granular permission levels are used to ensure that only the most experienced and high-level technicians can access the most sensitive areas of your device.
Sessions Can Only Be Started By You
The remote support tools used by a professional IT provider include ensuring that a connection session can only be initiated by the customer. Once that support session ends, we are logged out and we cannot log back into your computer for a session without you initiating the interaction again.
Note: Ongoing managed support plans with 24/7 remote monitoring are a little different than one-time remote support sessions. They hold a secure and encrypted connection while keeping in contact with your PC to monitor health, security, and more.
Support Sessions Are Recorded
Both accountability and service quality can be better ensured when support sessions are recorded. This is something that is a best practice with IT pros, so we can refer to the session for any follow-up needs, and technicians also understand their sessions can be reviewed as needed.
Use of a Timeout Control
If you or a technician you’re working with during a remote session are called away and forget to click “end” to a remote session, there are safeguards in place to ensure the connection ends on its own, so your device isn’t put at risk.
The use of timeout controls will shut off a remote session when the connection is idle for a certain time period. This is an additional safeguard that ensures your remote sessions are safe when in the hands of a professional.
We Train In Risk Prevention
User errors are one of the key causes of cybersecurity incidents. When you connect with Magnify247.com, we can provide you with user training that helps boost your overall IT security and keeps you protected from new and emerging threats.
Through our new Breach Prevention and Compliance Platform, we can help your Noblesville area business with three powerful tools:
- Unlimited security awareness training
- Cybersecurity assessment
- Dark Web monitoring
Get the IT Support You Need Fast With Remote Support!
Through our secure and encrypted remote support, Magnify247.com can get you the tech support you need fast, plus ensure your remote teams have the training and device security they need.